Very delicious and the staff are amazing! The Tom Yum soup is to die for and the Pad Thai is great.
Ridma Ganju
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September 10, 2023
Zero rating . I called to order fried rice and asked to put extra scrambled egg and the told me straight no . I dont mind if they charge me extra . Me and my boyfriend always ordered from here and asked for it they always use to do . I person i spoke to was not even saying okay let me see or ask or even put efforts to fulfill my request . He is like straight no . Thats not how you attend a customer . I also worked in customer service fir 7 to 8 years so rude . I will never order here also Pho Umami is soo much better than them . Huh .
Jim
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September 19, 2022
Was on my way home from skiing on a Sunday evening. Wanted Thai food but the place I was recommended/would typically go (Thai Kitchen) isn’t open on Sunday’s. Unfortunately, this place was.
Order pad thai over the phone for pickup. At $22.50, it’s more expensive than Thai Kitchen by quite a bit but my options are limited and I’m hungry.
Pick it up, get home and open the box to find what is essentially a regular stir fry with about a pound of bell peppers and onion on top, and some cashews, plus the tofu and noodles.
Call the restaurant to let them know my orders’ wrong, and they inform me that it’s ‘their take on a pad thai’. …what??
No bean sprouts, no peanuts, no scrambled egg, and their ‘pad thai sauce’ just tastes like somehow worse VH sauce from the store. The noodles are congealed at the bottom, with half of them not having any sauce at all. What it boils down to is that it’s not pad thai, it has none of the components that would make it pad thai. At best, it’s a poorly done regular stir fry.
The rep, who was rude the whole time, tells me that it is pad thai and that just because I don’t like it doesn’t mean it’s not pad thai. He said they’ve changed all these components for ‘allergy purposes’.
I tell him none of this is on their website, nor in the menu, and they can’t just change every part of a dish and call it the same thing.
I ask for a refund, and tell them that this isn’t what I ordered. I’ll waste my time/money, bring it back, and go somewhere else, or they can make an actual pad thai.
He refuses telling me they don’t do refunds, and that not liking it isn’t a valid reason anyway. I tell him that beyond not liking it; it’s not what I ordered. We do a little more back and forth before he says something like. I’m not going to change my mind, and you won’t be getting a refund or another meal, so there’s no point to continuing this conversation.
At this point the conversation ends.
I don’t typically leave reviews, but the terrible customer service from this place convinced me otherwise. Especially when there are so many quality alternatives.
Honestly, Thai Express does a better pad thai at half the cost. Thai Kitchen does an amazing pad thai at slightly more than half the cost. With the multitude of other options, I really can’t understand why anyone would go here.
To the owners, good luck.
Jen Kesner
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November 19, 2022
The lemon chicken and the fried rice here is amazing! Definitely a comfort food for me. The Vietnamese spring rolls were also amazing and perfectly crispy! Would definitely go back for these dishes!
Alex Osadic
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June 29, 2022
I got an order of BBQ Pork Lo Mein and S&S Shrimp. The shrimp was great and is probably cheapest in town for how much you get! The lo mein was not my favourite, the noodles were a bit overcooked (may be due to the drive home) and were bland.
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Very delicious and the staff are amazing! The Tom Yum soup is to die for and the Pad Thai is great.
Zero rating . I called to order fried rice and asked to put extra scrambled egg and the told me straight no . I dont mind if they charge me extra . Me and my boyfriend always ordered from here and asked for it they always use to do . I person i spoke to was not even saying okay let me see or ask or even put efforts to fulfill my request . He is like straight no . Thats not how you attend a customer . I also worked in customer service fir 7 to 8 years so rude . I will never order here also Pho Umami is soo much better than them . Huh .
Was on my way home from skiing on a Sunday evening. Wanted Thai food but the place I was recommended/would typically go (Thai Kitchen) isn’t open on Sunday’s. Unfortunately, this place was. Order pad thai over the phone for pickup. At $22.50, it’s more expensive than Thai Kitchen by quite a bit but my options are limited and I’m hungry. Pick it up, get home and open the box to find what is essentially a regular stir fry with about a pound of bell peppers and onion on top, and some cashews, plus the tofu and noodles. Call the restaurant to let them know my orders’ wrong, and they inform me that it’s ‘their take on a pad thai’. …what?? No bean sprouts, no peanuts, no scrambled egg, and their ‘pad thai sauce’ just tastes like somehow worse VH sauce from the store. The noodles are congealed at the bottom, with half of them not having any sauce at all. What it boils down to is that it’s not pad thai, it has none of the components that would make it pad thai. At best, it’s a poorly done regular stir fry. The rep, who was rude the whole time, tells me that it is pad thai and that just because I don’t like it doesn’t mean it’s not pad thai. He said they’ve changed all these components for ‘allergy purposes’. I tell him none of this is on their website, nor in the menu, and they can’t just change every part of a dish and call it the same thing. I ask for a refund, and tell them that this isn’t what I ordered. I’ll waste my time/money, bring it back, and go somewhere else, or they can make an actual pad thai. He refuses telling me they don’t do refunds, and that not liking it isn’t a valid reason anyway. I tell him that beyond not liking it; it’s not what I ordered. We do a little more back and forth before he says something like. I’m not going to change my mind, and you won’t be getting a refund or another meal, so there’s no point to continuing this conversation. At this point the conversation ends. I don’t typically leave reviews, but the terrible customer service from this place convinced me otherwise. Especially when there are so many quality alternatives. Honestly, Thai Express does a better pad thai at half the cost. Thai Kitchen does an amazing pad thai at slightly more than half the cost. With the multitude of other options, I really can’t understand why anyone would go here. To the owners, good luck.
The lemon chicken and the fried rice here is amazing! Definitely a comfort food for me. The Vietnamese spring rolls were also amazing and perfectly crispy! Would definitely go back for these dishes!
I got an order of BBQ Pork Lo Mein and S&S Shrimp. The shrimp was great and is probably cheapest in town for how much you get! The lo mein was not my favourite, the noodles were a bit overcooked (may be due to the drive home) and were bland.