This auto shop is 100% the shadiest, most dishonest, disgusting one yet. My father brought his truck there in January of last year for a safety. They stated he most likely would need a new box, they were apparently “looking” for one for nearly 6 months. They finally said they couldn’t find one and that he would have to find one on his own. My father asked them if it could be repaired, rather than get a new box, to which they apparently had someone who they were connected with for autobody repairs (might I add nearly took two months) and they then stated it could not be fixed and would need a new box and that once my father found one they would put it on for him. My father finally found a box that was snowed in out in the country at this point, to which he had called the shop and let whichever person answered the phone at that time know what was happening (it takes multiple times for this shop to answer their phone, assuming they must have screwed over so many people they’re too scared to answer.) My father called this shop multiple times to get in contact with the owner Rob who was always “not in the office” or “on vacation” according to staff who answered the phone. My father also attempted to pay his bill for what was looked at so far and the highly highly HIGHLY incompetent staff always had some excuse like, “Rob has to do it but he’s away” or “we don’t know where the bill is.” I told my father multiple times that they seemed majorly crooked and not to trust them, but unfortunately he has good faith and mistakingly believed this shop was decent and reputable. Now that the snow is gone and my father is able to get the box he went last week to talk to Rob and again the incompetent staff stated he was “away.” So he AGAIN had to go down there yesterday to which Rob was finally available, shocking right, and was given the news that they sold his truck to Dutchak for scrap, because it was taking up lot space and they “hadn’t heard from him” and “tried contacting him,” which was the biggest lie they could come up with. There was no letter, no voicemail, no work contact, absolutely NOTHING. What they did was theft, by unlawfully taking my fathers vehicle against his will and with no notice and no ownerships (which my father still has them)… then selling it to Dutchak unlawfully without original documents, which I believe can be classified as fraud. My father is now devastated, and I am beyond furious, as his health has been on a decline and this is just extra unwanted and unneeded stress. I have already warned multiple people and contacted others that I know in the automotive field and they all state this is illegal and to pursue legal action. I am now assisting my father in the pursuit of legal action against this foul shop.
N Howe
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October 10, 2024
Amazing !! Highly recommend !
Was in town for work (from Toronto area) and my van broke down just as I was to head back home. Went to Auto Medic and they had me fixed up in just a couple hours. Other shops I called first couldn't even see me for over 24hrs. Fast and Friendly.
If I lived local this shop would be my go-to for my automotive repairs. Thanks Rob !!
Ashley Baglien Oskondaga River Outfitters
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September 22, 2023
This shop is absolutely amazing. I was so pleased with Auto Medic. The owner and staff are excellent and their experience is very apparent in the quality of the work they do. Secondly, when I dealt with the owner Rob, I found him refreshingly honest and which is hard to find these days. You get all of that with extremely fair pricing too! You guys have a new loyal customer. Thanks again Rob for doing the safety for my step-daughters first car. She loves it!
Amelia Lu
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August 24, 2023
Wonderful service, really fast and fair priced. We had dead alternator whilst road tripping through thunder bay, they managed to call around trying to find a spare part fit us in on the same day and had us back on the road before evening. Can’t recommend them enough and thanks for helping us out :)
Carlos Ruiz
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March 27, 2026
Terrible overpriced can’t give a timely quote
Our Address
407 Fort William Rd, Thunder Bay, ON P7B 2Z5, Canada
Claim Listing: Auto Medic
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This auto shop is 100% the shadiest, most dishonest, disgusting one yet. My father brought his truck there in January of last year for a safety. They stated he most likely would need a new box, they were apparently “looking” for one for nearly 6 months. They finally said they couldn’t find one and that he would have to find one on his own. My father asked them if it could be repaired, rather than get a new box, to which they apparently had someone who they were connected with for autobody repairs (might I add nearly took two months) and they then stated it could not be fixed and would need a new box and that once my father found one they would put it on for him. My father finally found a box that was snowed in out in the country at this point, to which he had called the shop and let whichever person answered the phone at that time know what was happening (it takes multiple times for this shop to answer their phone, assuming they must have screwed over so many people they’re too scared to answer.) My father called this shop multiple times to get in contact with the owner Rob who was always “not in the office” or “on vacation” according to staff who answered the phone. My father also attempted to pay his bill for what was looked at so far and the highly highly HIGHLY incompetent staff always had some excuse like, “Rob has to do it but he’s away” or “we don’t know where the bill is.” I told my father multiple times that they seemed majorly crooked and not to trust them, but unfortunately he has good faith and mistakingly believed this shop was decent and reputable. Now that the snow is gone and my father is able to get the box he went last week to talk to Rob and again the incompetent staff stated he was “away.” So he AGAIN had to go down there yesterday to which Rob was finally available, shocking right, and was given the news that they sold his truck to Dutchak for scrap, because it was taking up lot space and they “hadn’t heard from him” and “tried contacting him,” which was the biggest lie they could come up with. There was no letter, no voicemail, no work contact, absolutely NOTHING. What they did was theft, by unlawfully taking my fathers vehicle against his will and with no notice and no ownerships (which my father still has them)… then selling it to Dutchak unlawfully without original documents, which I believe can be classified as fraud. My father is now devastated, and I am beyond furious, as his health has been on a decline and this is just extra unwanted and unneeded stress. I have already warned multiple people and contacted others that I know in the automotive field and they all state this is illegal and to pursue legal action. I am now assisting my father in the pursuit of legal action against this foul shop.
Amazing !! Highly recommend ! Was in town for work (from Toronto area) and my van broke down just as I was to head back home. Went to Auto Medic and they had me fixed up in just a couple hours. Other shops I called first couldn't even see me for over 24hrs. Fast and Friendly. If I lived local this shop would be my go-to for my automotive repairs. Thanks Rob !!
This shop is absolutely amazing. I was so pleased with Auto Medic. The owner and staff are excellent and their experience is very apparent in the quality of the work they do. Secondly, when I dealt with the owner Rob, I found him refreshingly honest and which is hard to find these days. You get all of that with extremely fair pricing too! You guys have a new loyal customer. Thanks again Rob for doing the safety for my step-daughters first car. She loves it!
Wonderful service, really fast and fair priced. We had dead alternator whilst road tripping through thunder bay, they managed to call around trying to find a spare part fit us in on the same day and had us back on the road before evening. Can’t recommend them enough and thanks for helping us out :)
Terrible overpriced can’t give a timely quote