Impressed by the amount of mix ins in our blizzards! Fast service. Happy with the fall flavours too.
Jay Martin
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August 18, 2020
my blizzard's are melting in the parking lot because they can't get our order right and to ask for a tip then go in to get the order fixed the messed that up also very disappointed what happened DQ ?
Kat Garcia
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July 07, 2023
Super clean bathrooms and very kind staff! Came in to use the restroom and get a cup of ice and everyone was very kind!
JEMI
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October 05, 2019
If you care about good quality customer service, DO NOT come here!!
The absolute RUDEST staff, I have ever came across, EVER!!
These things happen from time to time and I understand that, but the way my situation was handled, I am shocked!
Apparently, a trainee was working the drive thru, so instead of offering her a hand, the person on the phone blamed her! The NEW employee on drive thru was working alone and they said this was making the service slow, resulting in the issues I called about! (I counted 3 people at the counter doing nothing)
Summarizing my messed up order = burnt burgers (pic added), forgotten items, wrong drinks, cold fries, melted Blizzards that leaked through the cup holder tray onto my car seats and pants (pic added). I could not go back inside because there was a line up to the road and I could not park, so I thought I would call!
Called DQ to let them know of the mishaps and I was hopeful to come to a resolution but I was put on hold only to hear the supervisor said, too bad, we can't do anything! I asked if they cared about customer service and the girl on the phone paused, then said, NO I DO NOT CARE!!!!
Apparently when you ask for the name of who you're talking to or the name of the supervisor, they inform you that they don't have to tell you! The girl on the phone was very snotty and combative! Eventually the name's of "Cassia and Karen" were provided, however, I doubt that is real! If I owed this business, I would be absolutely horrified if I heard my staff speak to people like that! DQ lost one family as customers, but judging by the employees, they most likely wouldn't care!
A M
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July 12, 2023
Went for icecream last night, my fam and most of the people i was with were all sick this morning
Our Address
428 Cumberland St N, Thunder Bay, ON P7A 4R1, Canada
Claim Listing: Dairy Queen
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Impressed by the amount of mix ins in our blizzards! Fast service. Happy with the fall flavours too.
my blizzard's are melting in the parking lot because they can't get our order right and to ask for a tip then go in to get the order fixed the messed that up also very disappointed what happened DQ ?
Super clean bathrooms and very kind staff! Came in to use the restroom and get a cup of ice and everyone was very kind!
If you care about good quality customer service, DO NOT come here!! The absolute RUDEST staff, I have ever came across, EVER!! These things happen from time to time and I understand that, but the way my situation was handled, I am shocked! Apparently, a trainee was working the drive thru, so instead of offering her a hand, the person on the phone blamed her! The NEW employee on drive thru was working alone and they said this was making the service slow, resulting in the issues I called about! (I counted 3 people at the counter doing nothing) Summarizing my messed up order = burnt burgers (pic added), forgotten items, wrong drinks, cold fries, melted Blizzards that leaked through the cup holder tray onto my car seats and pants (pic added). I could not go back inside because there was a line up to the road and I could not park, so I thought I would call! Called DQ to let them know of the mishaps and I was hopeful to come to a resolution but I was put on hold only to hear the supervisor said, too bad, we can't do anything! I asked if they cared about customer service and the girl on the phone paused, then said, NO I DO NOT CARE!!!! Apparently when you ask for the name of who you're talking to or the name of the supervisor, they inform you that they don't have to tell you! The girl on the phone was very snotty and combative! Eventually the name's of "Cassia and Karen" were provided, however, I doubt that is real! If I owed this business, I would be absolutely horrified if I heard my staff speak to people like that! DQ lost one family as customers, but judging by the employees, they most likely wouldn't care!
Went for icecream last night, my fam and most of the people i was with were all sick this morning