Dairy Queen

428 Cumberland St N, Thunder Bay, ON P7A 4R1, Canada

About Dairy Queen

3 / 5

from reviews

    rick flair
    -
    February 23, 2024

    Food was mid, extremely overpriced, place looks run down and old, the service was horrible, forgotten items and no customer service, don’t go here it should be shut down, all you get is arguments at the window for terrible food, would never go here again

    Jay Martin
    -
    August 18, 2020

    my blizzard's are melting in the parking lot because they can't get our order right and to ask for a tip then go in to get the order fixed the messed that up also very disappointed what happened DQ ?

    JEMI
    -
    October 05, 2019

    If you care about good quality customer service, DO NOT come here!! The absolute RUDEST staff, I have ever came across, EVER!! These things happen from time to time and I understand that, but the way my situation was handled, I am shocked! Apparently, a trainee was working the drive thru, so instead of offering her a hand, the person on the phone blamed her! The NEW employee on drive thru was working alone and they said this was making the service slow, resulting in the issues I called about! (I counted 3 people at the counter doing nothing) Summarizing my messed up order = burnt burgers (pic added), forgotten items, wrong drinks, cold fries, melted Blizzards that leaked through the cup holder tray onto my car seats and pants (pic added). I could not go back inside because there was a line up to the road and I could not park, so I thought I would call! Called DQ to let them know of the mishaps and I was hopeful to come to a resolution but I was put on hold only to hear the supervisor said, too bad, we can't do anything! I asked if they cared about customer service and the girl on the phone paused, then said, NO I DO NOT CARE!!!! Apparently when you ask for the name of who you're talking to or the name of the supervisor, they inform you that they don't have to tell you! The girl on the phone was very snotty and combative! Eventually the name's of "Cassia and Karen" were provided, however, I doubt that is real! If I owed this business, I would be absolutely horrified if I heard my staff speak to people like that! DQ lost one family as customers, but judging by the employees, they most likely wouldn't care!

    Kevin Scott
    -
    October 07, 2017

    Very quiet setting after a round of Mini Putt up at Boulevard Lake. We ordered for 4 and the young lady at the till brought our food to 1 of the 5 seating areas in their restaurant.

    M. M.
    -
    September 04, 2023

    Impressed by the amount of mix ins in our blizzards! Fast service. Happy with the fall flavours too.

    Dairy Queen

    Our Address

    428 Cumberland St N, Thunder Bay, ON P7A 4R1, Canada

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