I can’t say enough about the high level of service I received at H&H Auto. I am an actor and working in Thunder Bay for the summer, and as an out-of-towner and a woman on my own, I was very concerned when my car started to act up with a very difficult to diagnose intermittent issue. My partner back home in Guelph, helped me to find H&H Auto and despite them being extremely busy and completely booked, they agreed to take my car in. Alex spent several days going over my car with a fine-tooth-comb, and went above and beyond to try and help me figure out what was going on with my car. Alex is such an asset to this business, I sincerely hope the owner(s) of H&H know that he is an absolute gem. Service Manager Sarah, also deserves a gold star and a shoutout. Between the two of them, I felt so at ease and knew that they were genuinely concerned about helping me fix the problem. Thank you so much to both of them!! This visitor to Thunder Bay is extremely grateful to have found this auto shop, with extremely dedicated, trustworthy, and skilled technicians and service people.
During our drive home to Saskatchewan I noticed a grinding noise while we moved through one of many road repair sites along the trans Canada highway Of course it was my fault but I had no pads left on my rear brakes. Tommy the technician had us back on the road within a hour and saved the day. Thanks so much. Don , Wendy and our two great Pyrenees.
I took my car to this shop while I lived in Thunder Bay. I was driving across the province this time when my wheel studs sheared off. H & H took my car and helped me to get onto the highway again. All in time and a great and fair price for their labour.
Excellent towing service! I had Brandon tow my car and it worked out great, he was very personable and respectful while I had to accompany him to get my car pulled out late in the evening from a ditch. He was considerate in making sure I was warm and made sure to update me on my car during the whole process. During the towing process Brandon was gentle with my vehicle, it had to be tipped back on its side and pulled out from a ditch in the snow. Surprisingly there seemed to be no external or even internal issues with my car after being pulled out, but it smoked when started. After consideration it was determined that this could possibly be due to all the snow compacted under the hood, with this in mind Brandon made a few calls to have my vehicle stored in the warm shop overnight so that the snow could melt off, and if anything didn't work it would be right at a mechanics shop to be fixed. Upon dropping my vehicle off for the night at the shop, although he was off the clock and not getting paid, Brandon made sure to drop me off for the night at my hotel free of charge. When I called about my vehicle in the morning, it was started and everything looked good. I was able to drive away free of worry and continue on my drive across the country. I made it all the way to BC and still everything is working fine, I am so thankful for the team at H & H auto service and Towing!
I had work done on my car at the end of last year by H&H, roughly $3000 worth. Went to safety it this past month to sell and felt very confident in it passing due to all the work that was recently put into it at H&H. The shop that was doing the safety called me back almost immediately saying it will definitely not pass due to it having a very obvious large rusted out hole in the unibody. The shop doing the safety said that it’s unfortunately not the first time they have seen another shop neglect to mention a significant problem but still have the customer pay for everything else even though it would need a body shop, be extremely costly and most likely not worth it to fix or put work into. I definitely never would’ve put all that money into my vehicle if I knew about that huge rusted out hole and I also wouldn’t have still been driving it due to it being a huge safety hazard! The shop doing the safety also mentioned that the hole had been there for much longer than 6 months and that it’s located in an extremely noticeable and obvious spot that wouldn’t have been missed. H&H has a lot of great reviews which is one of the reasons I chose them. I had absolutely no issues initially and actually thought that they did a great job up until this huge issue came to light. To top it all off, I was specifically told by an employee, possibly mechanic or service guy at the front what great shape my vehicle was in and that there was hardly any rust! I truly feel taken advantage of and am extremely disappointed. I’m not one to make negative reviews but I felt the need to warn others about my experience. On a more positive note, I will mention that they have great customer service! The girl at the front is incredibly friendly and was very helpful during my time there. I just wish the rest of my experience could’ve been that good!
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