H & H Auto Service & Towing

720 Red River Rd, Thunder Bay, ON P7B 1J5, Canada

About H & H Auto Service & Towing

4 / 5

from reviews

    Kate Ash
    August 19, 2022

    I had work done on my car at the end of last year by H&H, roughly $3000 worth. Went to safety it this past month to sell and felt very confident in it passing due to all the work that was recently put into it at H&H. The shop that was doing the safety called me back almost immediately saying it will definitely not pass due to it having a very obvious large rusted out hole in the unibody. The shop doing the safety said that it’s unfortunately not the first time they have seen another shop neglect to mention a significant problem but still have the customer pay for everything else even though it would need a body shop, be extremely costly and most likely not worth it to fix or put work into. I definitely never would’ve put all that money into my vehicle if I knew about that huge rusted out hole and I also wouldn’t have still been driving it due to it being a huge safety hazard! The shop doing the safety also mentioned that the hole had been there for much longer than 6 months and that it’s located in an extremely noticeable and obvious spot that wouldn’t have been missed. H&H has a lot of great reviews which is one of the reasons I chose them. I had absolutely no issues initially and actually thought that they did a great job up until this huge issue came to light. To top it all off, I was specifically told by an employee, possibly mechanic or service guy at the front what great shape my vehicle was in and that there was hardly any rust! I truly feel taken advantage of and am extremely disappointed. I’m not one to make negative reviews but I felt the need to warn others about my experience. On a more positive note, I will mention that they have great customer service! The girl at the front is incredibly friendly and was very helpful during my time there. I just wish the rest of my experience could’ve been that good!

    Jonah Haake
    December 23, 2022

    Awhile back in October my partner and I were travelling through Thunder Bay from the interior of bc in our 1983 gm van. (We came a long way) we broke down, brutal situation. HH was relatively attentive to the stressed situation. We got back up and running 4 days later. Made it back the 4 thousand kms home. They forgot a multi tool in my van and the service was good. Thanks for the multi tool guys!

    john grabish
    September 01, 2022

    Today was the first time I went to get repairs at H & H Auto Repairs. In my64 years of owning dozens of cars/trucks never I have I had such a great experience here. To begin with on the phone a Gentleman answered all my questions, Secondly after bringing my Van in for repairs I had questions about a banging noise and the young Lady on the phone answered every question I had about repairs and parts. I believe her name was Anita, she brought me home & picked me up after repairs completed. This young lady knows her car parts , repairs & symptoms if noise on the car . This noise was driving me crazy for almost 1 year & the other repair shop I used to go said it was something else but not so. It has been so long since I can say I am totally satisfied with H & H shop. This team is totally awesome and I give them 5 stars Best of all I thought the repairs would be much higher as another shop quoted that I supported for years.H & H you have me forever John

    Zack Kondrat
    November 07, 2022

    I had been scouring the internet, looking for used truck postings, when I can across Hasan's listing. He was very helpful and answered any questions I had. I was buying the truck from out of province so I was initially worried about possible safety certification concerns. I needn't have worried. Hasan sold me a beautiful truck that exceeded all my expectations and even handled temporary licensing for me. Couldn't have been happier with the service provided to me.

    Pat Simons
    September 15, 2022

    H&H auto screwed me for a brake job based on lack of knowledge and dishonesty. They did not install all the brake hardware on pads (left 4 out), jammed the pads in causing them to overhang the disc, lied about the quality of pad installed (charged me ceramic pads-while they installed cheap non- ceramic), did not even SERVICE the brakes, including no brake lube!!! They lied about the damage done to the caliper. The mechanic very likely caused the damage to the boot on the caliper and blamed the vehicle model. I asked for a refund, less discs and some labour. I got 1/3 of a refund. Take your vehicle elsewhere. Thank you to Wilf's Auto for recognizing the poor workmanship and faulty brake job done at H&H.

    H & H Auto Service & Towing

    Our Address

    720 Red River Rd, Thunder Bay, ON P7B 1J5, Canada

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