NAPA AUTOPRO – Rick’s Auto Repair

Box 307, 20 Berini Drive, Parc provincial Kakabeka Falls, ON P0T 1W0, Canada

About NAPA AUTOPRO – Rick’s Auto Repair

5 / 5

from reviews

    Kiley Shebageget
    -
    October 26, 2023

    I was travelling from Thunder Bay to Nestor Falls (south of Kenora) and started having some car trouble just outside Thunder Bay. I stopped in at Rick's Auto when I got to Kakabeka Falls and Tyler, the owner came out and took a look at it right away. He was able to determine that it was a pretty easy fix and had me back on the road in 15 min. Absolutely outstanding service and he wasn't going to charge me for it, but I insisted he take my money (enough to buy him lunch at least). As a woman travelling alone, that kind of amazing customer service is so appreciated. Thank you so much!

    Rick C
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    May 29, 2023

    I was on way to Saskatchewan when truck started to sound awful. I figured it was the water pump and didn’t dare drive any further. I stayed the weekend at the nearby provincial park and showed up at the shop at 8am Monday morning. Despite the fact that I didn’t have an appointment, they understood my predicament and did their best to get me back on my way. Carolyn made sure she got the right part and juggled the ongoing repairs in order to squeeze me in. She runs the front office of that place like an air traffic controller, booking appointments, assigning work, ordering parts and creating invoices. It was something to watch. Rick, the owner confirmed my suspicions about the water pump and explained that he would make sure to order all of the parts that might be needed from Thunder Bay. That way if they ran into a bad belt or pulley during the repair, I wouldn’t have to wait for more parts. Jamie, the technician started to remove the pump before the parts arrived and once they did get there, he had it done in no time at all. Everyone was super friendly, and professional and the price was very reasonable. I don’t live anywhere near there, but if I did, I would be taking my vehicle there. They turned what could have been an awful situation into a positive experience!

    Troy Pugesek
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    May 31, 2018

    We ran into difficulty with our boat trailer while on a fishing trip recently. Our lodge owner contacted Rick, as he works on their vehicles and they are very happy with his service. Rick treated us like long time customers, understood our situation, worked with us and offered suggestions, all things evident with someone more concerned with wanting to help us out than make money. He dropped what he was doing and got us on our way after first visit and then gain after receiving the parts. Rick really went out of his way to help us out in a pinch. Really, really appreciate his help. Service was great, prices very reasonable. Overall a top-notch experience. I see now why our lodge owner recommended his shop. Thanks again, Rick!

    Lee Alberta
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    June 08, 2022

    Had problems with the hitch coupler on vintage trailer, Rick fixed it for us so we can get safely home. Extremely kind and courteous, had us back on the road in no time, but he did take the time to pet our dog.

    Devin
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    October 17, 2022

    Just like any napa, very professional team and knowledgeable in all aspects of needs you might have. Just go try because I needed wheel bearings for my old Betsy and they had them in stock. Couldn't believe it, normally its a lifetime of a wait with other auto companies

    NAPA AUTOPRO – Rick’s Auto Repair

    Our Address

    Box 307, 20 Berini Drive, Parc provincial Kakabeka Falls, ON P0T 1W0, Canada

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