I am utterly disgusted with the level of incompetence displayed at Preferred Auto & Fleet Service. My 1996 Dodge Ram was entrusted to their care to have the transfer case rebuilt, and the result was an absolute nightmare. Firstly, it took them a staggering three days to realize that my truck was missing from their lot, only after I called them to ask why the police called me to ask me why my vehicle has been parked at centennial park for three days. How can a supposedly reputable mechanic shop fail to notice that a customer's vehicle has been stolen for such an extended period? The lack of basic oversight and communication is unfathomable. To add insult to injury, not once did any staff member bother to notify me about the theft. I had to discover the disappearance of my truck on my own, leaving me in a state of shock and disbelief. This is a clear indication of their disregard for their customers and their belongings. The level of security at the lot was abysmal, to say the least. No surveillance cameras, no proper lighting – The lack of basic security measures is a blatant betrayal of the trust customers place in such establishments. Furthermore, when I confronted Preferred Auto & Fleet Service about the situation, there was a shocking lack of accountability. They were dismissive and offered no explanation or apology for their failure to safeguard my vehicle. Preferred Auto & Fleet Service may deal with vehicles all day and not think much of it but I worked hard to buy my truck and now I'm left with nothing just before winter. This endeavor has now costed me 400$ to Preferred Auto & Fleet Service and now another 500$ for my deductible. I am now 900$ in just to have my truck and all my belongings inside destroyed because I trusted Preferred Auto & Fleet Service. I strongly advise anyone considering using this mechanic to reconsider. The complete absence of professionalism, security, and communication is appalling. Entrusting your vehicle to Preferred Auto & Fleet Service is not something I would do or ever recommend to anyone. Save yourself the headache and look elsewhere for a mechanic who takes their responsibilities seriously. A one-star rating is beyond generous for an establishment that allowed my truck to vanish without a trace under their care.
I am extremely grateful to the staff at Preferred Auto, specifically Steve and Jillian, for going way above and beyond for me and my parents. My parents are in their late 70s and were stranded between Regina and Toronto when the vehicle they were trying to deliver to me broke down. Steve and Jillian were super helpful and compassionate, and went out of their way to help all of us long-distance. They did a speedy assessment for us, looked after the vehicle until I got there, and gave us options for the repair. When we ended up finding out it was not worth repairing, they ably helped us with options for retrieving our important personal contents and gave us a reasonable offer. Your efforts are really appreciated and my family and I thank you sincerely.
Great people here. My car had an exhaust leak on the Saturday of the long weekend and they were pretty much the only place open. The technician hooked it up to the scan tool to check it out. They couldn't do the work that day but it was great he could take a look. They got me back on the road quickly during my cross country trip!
This shop is an angel for any travellers! We are from Ottawa ON and we were travelling to Alberta when our car had check engine light flashing. Malcolm is heaven sent. He fixed our car and is extremely accomodating, kind, and professional. We arrived at our destination safely. Thank God for Malcolm and for Preferred Auto! May this businees continue to prosper as they are really the best! We are forever grateful!
One of the best auto repair shop I have been to. I live in Illinois no one would dare to touch my battery but these guys replaced and did it in one day with no problem. Also fixed any wiring issues I had with the battery. If you guys are need in service are or not from the country I definitely recommend these guys. They are awesome
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