Starbucks

Centre, 949 Fort William Rd D8, Thunder Bay, ON P7B 3A6, Canada

About Starbucks

4 / 5

from reviews

    Vincent Knight
    -
    December 09, 2023

    I've visited this location twice this month and both times I've had poor experiences. The 1st visit was a long wait for the wrong order. I returned after noticing they took my order wrong. They corrected the mistake but I had to wait a second time. The 2nd visit I waited 30mins for 2 coffees... In addition both times I visited the storefront was being used as storage. It looks terrible.and disorganized. Customers are standing randomly in the store. No order to the chaos. I recommend going elsewhere.

    Halima Kara
    -
    November 05, 2023

    I can't say enough good things about the hardworking barista during the launch of holiday drinks! Even during the peak and rush hours, they remain incredibly kind and patient with some rather rude customers. Their dedication to providing exceptional service is truly commendable. It's clear that they go above and beyond to make every visit a pleasant experience, and their skill in crafting those delicious holiday drinks is unmatched. This baristas deserves all the stars for their exceptional work and unwavering positivity during the busiest times. Kudos! I just love their small positive messages on my drink⭐⭐⭐⭐⭐

    James Diotte
    -
    September 02, 2023

    The inside is usually filled with stacked boxes and is quite dirty. The open drive-thru window lets in a lot of flies and drive-thru customers are served much more quickly than counter customers. The service is always very slow. The location is very pedestrian unfriendly.

    Cicely Holford
    -
    December 09, 2023

    On the regular, this place is OVER AN HOUR later than estimated pickup times for online orders, uses dairy milk when informed of a dairy allergy, and had a 'B' rating from the health inspector until recently. The parking lot has the most private property accidents per year in the city. Avoid at all costs.

    Adriana Wilson
    -
    January 04, 2024

    I submitted a mobile order on my way home so that I could just pop in to pick it up as I had my kids with me and groceries to put away. It took 38 minutes to get my order from the time I placed it. When I made the order the estimated pickup time was 10 minutes, which is typical for a mobile order. As I stood waiting in the cramped, under construction café with many other people, I saw multiple people abandon their orders because the wait was so long. Once my 3 drink order was finally being prepared, the barista working on it did 1 of my drinks then made a few drinks for drive thru before completing my order. My 3 drinks were all cold. The drive thru drink were a mix of hot and cold. When I called to share my experience with the manager, I did speak to the assistant manager, I was told that the the waiting 38 minutes is not too far out of the average 25-30 minutes they were taking to do orders at that time and that my drinks were not likely started and then stopped to work on another order before continuing with mine because that is not how they do it, unless it was just someone helping out another person. There were 4 staff members working, it was clear to see what was happening especially as I watching so attentively because I didn't want to me in there a moment longer than I had to. I don't know how the assistant manager could have made the situation better, but gaslighting me to feel that it is no big deal, it is normal to be waiting nearly 40 minutes for a drink, and that I must have been mistaken about when I explained about the barista preparing my order, I felt completely unheard. That is what has prompted this Google review. The drinks were great, when I finally got them. The service was extremely slow and the assistant manager was dismissive of my concern. I even asked why mobile ordering was not disabled when they realized how far backlogged they were on orders; they have certainly done this before; the assistant manager didn't even acknowledge my concern/suggestion.

    Starbucks

    Our Address

    Centre, 949 Fort William Rd D8, Thunder Bay, ON P7B 3A6, Canada

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