I purchased 2 sets of doors from Dorplex Industries LTD through their local seller in Thunder Bay, Tilka DKI Construction. I purchased a set of doors for the front entrance and a set of french doors for my rear patio. Both doors were installed by professionals who install doors on a daily basis, following all proper methods and procedures as per Tilka.
I will begin this review with the issues with the rear french doors.
The rear doors were installed and when I went to install the door handle and locking mechanism, I noticed that no lock and handle set would be able to be installed due to the pre drilled backset of the holes. Rather than the standard backset of 2 3/8 or 2 3/4, this door was approximately drilled out to the backset of 2 inches. I contacted Tilka and they indicated that I could get a custom handle which would range from $200-$300 more than the $150 lock set I had originally purchased. Of course, that was not alright with me as a customer and I stated that I would only accept to have a proper door set sent to me to correct the issue. Approximately 1 month later I received a new door set and again it was installed by professionals which were paid by me (the issue had left me with an unusable and insecure entrance to my residence for that period of time). I noticed upon receiving the door that the screen did not fit the opening and left gaps of 1/2 inch in some spots as well as the fact that the frame was clearly bent. This issue was reported to Tilka within the week and I was told it would be taken care of by Dorplex.
During the warmer months (Northern Ontario) I didn’t notice much of an issue with the operating door, other than I had to pull harder than average to have the latch mechanism catch in order to have a proper seal. At the time I didn't think much of it... until it became winter. It was quickly noticeable that in fact the door was not completely sealing as when I would go to open the door, there was a large build-up of condensation which then froze and created ice on the top corner of the door frame outside. Initially I had thought maybe there was an install issue so I took all the measurements of the doors and gaps which indicated that the door was installed plumb and square. All of the reveals/gaps were symmetrical and even. I then placed a level (straight edge) on the door which revealed the issue, which was that the door had a large bow in it. Again I contacted Tilka who send out Paul (Co-Owner) who did the same as I did — he pulled measurements and placed a straight edge on the door. Paul himself stated that there was no apparent installation issues and that there was indeed a bow in the door, but that it shouldn't be causing the issues at hand and then proceeded to state he would let Dorplex know about the bow in the door and the need for a correct fitting/undamaged screen.
Fast forward to the winter of 2022 and I had still not received any contact from Dorplex or Tilka and nothing has been remedied, but the issues have gotten worse.
Now from the leak in the top corner of the door seal, the condensation is dripping down the seal and landing on the door sill. When the temperatures dropped in the cold evenings, the bottom of the door sweep would freeze to the sill and I would be effectively locked inside my house. This was IMMEDIATELY advised to Tilka as there were numerous times in which my family was locked inside my house due to the ice on the door. Through many contacts with Tilka (Paul) and Dorplex, I have yet to have a solution provided or even parts to replace the damaged sweep (as I had to use a heat gun on the door at least 10 times on different days). This was a serious safety concern (you will see why further in the review) as if there was an emergency in the house, my family would have no way to escape safely.
Please see next post for further details
Hugh Paxton
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August 25, 2020
Til-ka Construction provided Siding and installation on my home. They also installed Gutter Guard. I found them exceptional to deal with. Prices were fair. Admin/sales was on their game and provided top notch recommendations and the trades people were professional and prompt. I would highly recommend this firm.
Ryan Metcalfe
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July 25, 2018
Tilka did a great job. They reshingled my roof on my house and garage. Jim the owner is great to talk to about colour choice etc. Mike and his crew did an excellent job. The house looks great. They cleaned up and were all very respectful asking questions to ensure I was happy with what they were doing including trimming back some tree branches that were in the way. Huge thanks.
Jarret Popowich
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April 16, 2020
Til-ka recently installed 3 exterior doors on our home and we couldn't be happier with the end product. Everything looks amazing and we couldn't believe how fast their team was in and out. Highly recommend!
Heather Spivak
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May 29, 2018
We had Til-ka Construction Inc do our shingles eavestrough and downspouts last week and they did a super job. Once they started it was very efficient and quick. Very professional. When Ryan came by to give the quote he made sure I understood what they would be doing. The quote came later on that day and we confirmed. When the crew was taking down the old eavestrough they pointed out to me what was wrong and how to fix it and even took pictures to show my husband.
Price was comparable. We will be calling them when we need to have work done in future.
Our Address
636 Squier St, Thunder Bay, ON P7B 4A8, Canada
Claim Listing: Til-Ka Construction Inc. – DKI
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I purchased 2 sets of doors from Dorplex Industries LTD through their local seller in Thunder Bay, Tilka DKI Construction. I purchased a set of doors for the front entrance and a set of french doors for my rear patio. Both doors were installed by professionals who install doors on a daily basis, following all proper methods and procedures as per Tilka. I will begin this review with the issues with the rear french doors. The rear doors were installed and when I went to install the door handle and locking mechanism, I noticed that no lock and handle set would be able to be installed due to the pre drilled backset of the holes. Rather than the standard backset of 2 3/8 or 2 3/4, this door was approximately drilled out to the backset of 2 inches. I contacted Tilka and they indicated that I could get a custom handle which would range from $200-$300 more than the $150 lock set I had originally purchased. Of course, that was not alright with me as a customer and I stated that I would only accept to have a proper door set sent to me to correct the issue. Approximately 1 month later I received a new door set and again it was installed by professionals which were paid by me (the issue had left me with an unusable and insecure entrance to my residence for that period of time). I noticed upon receiving the door that the screen did not fit the opening and left gaps of 1/2 inch in some spots as well as the fact that the frame was clearly bent. This issue was reported to Tilka within the week and I was told it would be taken care of by Dorplex. During the warmer months (Northern Ontario) I didn’t notice much of an issue with the operating door, other than I had to pull harder than average to have the latch mechanism catch in order to have a proper seal. At the time I didn't think much of it... until it became winter. It was quickly noticeable that in fact the door was not completely sealing as when I would go to open the door, there was a large build-up of condensation which then froze and created ice on the top corner of the door frame outside. Initially I had thought maybe there was an install issue so I took all the measurements of the doors and gaps which indicated that the door was installed plumb and square. All of the reveals/gaps were symmetrical and even. I then placed a level (straight edge) on the door which revealed the issue, which was that the door had a large bow in it. Again I contacted Tilka who send out Paul (Co-Owner) who did the same as I did — he pulled measurements and placed a straight edge on the door. Paul himself stated that there was no apparent installation issues and that there was indeed a bow in the door, but that it shouldn't be causing the issues at hand and then proceeded to state he would let Dorplex know about the bow in the door and the need for a correct fitting/undamaged screen. Fast forward to the winter of 2022 and I had still not received any contact from Dorplex or Tilka and nothing has been remedied, but the issues have gotten worse. Now from the leak in the top corner of the door seal, the condensation is dripping down the seal and landing on the door sill. When the temperatures dropped in the cold evenings, the bottom of the door sweep would freeze to the sill and I would be effectively locked inside my house. This was IMMEDIATELY advised to Tilka as there were numerous times in which my family was locked inside my house due to the ice on the door. Through many contacts with Tilka (Paul) and Dorplex, I have yet to have a solution provided or even parts to replace the damaged sweep (as I had to use a heat gun on the door at least 10 times on different days). This was a serious safety concern (you will see why further in the review) as if there was an emergency in the house, my family would have no way to escape safely. Please see next post for further details
Til-ka Construction provided Siding and installation on my home. They also installed Gutter Guard. I found them exceptional to deal with. Prices were fair. Admin/sales was on their game and provided top notch recommendations and the trades people were professional and prompt. I would highly recommend this firm.
Tilka did a great job. They reshingled my roof on my house and garage. Jim the owner is great to talk to about colour choice etc. Mike and his crew did an excellent job. The house looks great. They cleaned up and were all very respectful asking questions to ensure I was happy with what they were doing including trimming back some tree branches that were in the way. Huge thanks.
Til-ka recently installed 3 exterior doors on our home and we couldn't be happier with the end product. Everything looks amazing and we couldn't believe how fast their team was in and out. Highly recommend!
We had Til-ka Construction Inc do our shingles eavestrough and downspouts last week and they did a super job. Once they started it was very efficient and quick. Very professional. When Ryan came by to give the quote he made sure I understood what they would be doing. The quote came later on that day and we confirmed. When the crew was taking down the old eavestrough they pointed out to me what was wrong and how to fix it and even took pictures to show my husband. Price was comparable. We will be calling them when we need to have work done in future.