I rarely rate anymore and leave a comment. But this has to be said. This place has the old-fashioned level of customer service that is hard to find nowadays. The employees are respectful, friendly and quip a good joke here and there. You can tell this place is well-managed. They do not try to sell you any thing extra. And because of that, I went for it and asked for extra services. Turns out being an honest, genuine business actually gets you more business!
Their oil changes are incredibly quick. Substantially faster than any other place I've been to. When I added windshield wipers and an air filter to my wife's truck, I was shocked. I could not believe how reasonably priced it was. Buying this all and doing it myself would have cost me the same along with cursing and lying in the snow trying to change the oil. My wife also says the new windshield wipers are better than the ones she bought last year.
This place has won my loyalty.
Helen Clason
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February 18, 2023
On Wednesday, I noticed my brakes starting to make a weird sound. I happened to be near Wakefield's (always where I get oil changed), so I popped in there to make an appointment so they could have a look at it for me. They were able to fit me in the following Friday. They brought the truck in as soon as I got there and explained everything they were going to do. Shortly after someone came out and explained to me that was my rear brakes and rotors that needed to be done if I wanted to proceed today they could go to get a price for me and have them delivered or they can get a price and I can come back when I was ready. Came back with the price, which was a very fair price, so I went ahead and had them done. Always great service provided by a bunch of friendly people. Oh, and I was only there about 2 hours, and they had to have the parts delivered. I'd say that's excellent service. Thanks, guys 😁
wesley dehmer
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April 14, 2023
Came here for an oil change the other day. The entire crew was so happy and friendly.
They even were able to refer me to someone for muffler work. I would defiantly come back and recommend these great guys at Wakefield.
Thanks for the great work guys
Rob Manseau
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March 01, 2023
These guys. Great local shop as far as I can see. I needed a tire repaired. They did it no charge as a stop-gap to get me on my way as the tire needed replacing and they couldn't guarantee the work. Boom. My new local mechanic. They do oil changes and maintenance as well.
Nina Blacquiere
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December 17, 2022
I desperately needed an oil change before I headed back to Hamilton, ON. Being unfamiliar with Thunder Bay, I relied on Google search and the reviews for choosing the place to take my 2022 F150.
I couldn’t have been more impressed. It was a fantastic experience. Quick and easy. I wish we had a place like Wakefield’s near me. Unfortunately, it’s 1500 km’s away, otherwise I would be a loyal, dedicated customer. I will for sure get an oil change done with them again next time I’m in Thunder Bay!
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311 Cumberland St N, Thunder Bay, ON P7A 4N9, Canada
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I rarely rate anymore and leave a comment. But this has to be said. This place has the old-fashioned level of customer service that is hard to find nowadays. The employees are respectful, friendly and quip a good joke here and there. You can tell this place is well-managed. They do not try to sell you any thing extra. And because of that, I went for it and asked for extra services. Turns out being an honest, genuine business actually gets you more business! Their oil changes are incredibly quick. Substantially faster than any other place I've been to. When I added windshield wipers and an air filter to my wife's truck, I was shocked. I could not believe how reasonably priced it was. Buying this all and doing it myself would have cost me the same along with cursing and lying in the snow trying to change the oil. My wife also says the new windshield wipers are better than the ones she bought last year. This place has won my loyalty.
On Wednesday, I noticed my brakes starting to make a weird sound. I happened to be near Wakefield's (always where I get oil changed), so I popped in there to make an appointment so they could have a look at it for me. They were able to fit me in the following Friday. They brought the truck in as soon as I got there and explained everything they were going to do. Shortly after someone came out and explained to me that was my rear brakes and rotors that needed to be done if I wanted to proceed today they could go to get a price for me and have them delivered or they can get a price and I can come back when I was ready. Came back with the price, which was a very fair price, so I went ahead and had them done. Always great service provided by a bunch of friendly people. Oh, and I was only there about 2 hours, and they had to have the parts delivered. I'd say that's excellent service. Thanks, guys 😁
Came here for an oil change the other day. The entire crew was so happy and friendly. They even were able to refer me to someone for muffler work. I would defiantly come back and recommend these great guys at Wakefield. Thanks for the great work guys
These guys. Great local shop as far as I can see. I needed a tire repaired. They did it no charge as a stop-gap to get me on my way as the tire needed replacing and they couldn't guarantee the work. Boom. My new local mechanic. They do oil changes and maintenance as well.
I desperately needed an oil change before I headed back to Hamilton, ON. Being unfamiliar with Thunder Bay, I relied on Google search and the reviews for choosing the place to take my 2022 F150. I couldn’t have been more impressed. It was a fantastic experience. Quick and easy. I wish we had a place like Wakefield’s near me. Unfortunately, it’s 1500 km’s away, otherwise I would be a loyal, dedicated customer. I will for sure get an oil change done with them again next time I’m in Thunder Bay!