I had a really great experience with wakefield oil change.
It was very quick and when i visited there was no much waiting.
Unlike other oil change, they didn’t push to do anything more.
They also have a loyalty program- if u go for 5 oil change 6th one is on them!
Ang
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May 19, 2026
Top notch service! I don't usually leave reviews, but felt it was well deserved. Any time I bring our vehicles here I'm met with kindness and unmatched customer service. I bring my husband's truck in sometimes (which I usually feel like an idiot because I don't know much about vehicles) but they go above and beyond and always make sure I'm good to go.
We had a flat tire mid-day on our truck and after my husband left work to put the spare on, I had to bring it in to get the tire fixed, and they not only fixed it IMMEDIATELY, but they put the tire back on so my husband didn't have to after work.
Every other time we're here for oil changes or rust sprays we're again met with nothing but incredible service! Thanks Wakefield!
Charlie Mathers
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February 11, 2026
Zero stars.
I have been a loyal customer of Wakefield Oil Change Plus for years and regularly bring three vehicles there. I have always had good service in the past, which is why this experience was so disappointing.
On my most recent visit, I arrived at 3:50 PM, well before closing. I left work early specifically to get my oil change done. There were five or six vehicles ahead of me, which I expected. I waited patiently. At 4:44 PM, when there were only two cars in front of me and one vehicle in the bay, a staff member came out and told me they would not be able to accommodate me because it would take too long.
I asked if there was any way they could accommodate me given that I had already been waiting almost an hour and that they would only have needed to stay approximately 10 to 20 additional minutes to complete my service. I was told no.
I understand businesses have posted hours and want to close on time. However, when a customer arrives well before closing and waits in line for a service advertised to take about 10 minutes, it is unreasonable to turn them away after such a long wait. What made this worse was the complete lack of communication. No one came out earlier to inform customers that they might not get through the lineup. Had that been communicated, I could have made other arrangements instead of wasting my time.
I asked to speak to a manager. When he came out, he was very blunt and dismissive. He said, “Well you should have been able to count how many cars are in front of you and estimate the time.” I did count. Based on the number of vehicles and the advertised service time, there was more than enough time remaining. I understand that some customers add additional services, but that does not justify telling someone who has already waited nearly an hour that they will not be served.
I live in an apartment with no garage, and winter parking conditions are snowy and difficult. Doing my own oil changes is not realistic during the winter months, which is why I rely on businesses like this.
After years of loyalty and bringing three vehicles there regularly, this was extremely disappointing. I will not be returning.
I went to Great Canadian Oil Change instead, where the service was impeccable. I was greeted properly, kept informed, and even offered coffee and water while I waited. The difference in customer service was significant.
Wakefield Oil Change Plus needs to seriously improve how they manage lineups and communicate with customers, especially those who arrive before closing time.
Allen Manoj
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April 18, 2026
Awesome service from the team.
I did an oil change last day and it was completed in a timely manner along with the other checks.
The team was so friendly and everything was done responsibly.
I strongly recommend Wakefield.
Gabriella Fleming
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January 10, 2026
Very friendly and fast!
You feel welcome soon as they open the door.
Your typical get it done mechanic, greatful for these guys; four people working on a Saturday, that is a great business moto I love supporting. Great job from BC thanks for making my drive safe!
We're out of my key fobs battery but kind enough to find me the model number and sent me somewhere else, saving me time and allowing me to get back on the road .. don't know if I was even in there 10 mins for my oil change, take my advice if you don't use this place to get your oil done start doing so.
Dogs barked at everyone and got treat they say 10/10
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311 Cumberland St N, Thunder Bay, ON P7A 4N9, Canada
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I had a really great experience with wakefield oil change. It was very quick and when i visited there was no much waiting. Unlike other oil change, they didn’t push to do anything more. They also have a loyalty program- if u go for 5 oil change 6th one is on them!
Top notch service! I don't usually leave reviews, but felt it was well deserved. Any time I bring our vehicles here I'm met with kindness and unmatched customer service. I bring my husband's truck in sometimes (which I usually feel like an idiot because I don't know much about vehicles) but they go above and beyond and always make sure I'm good to go. We had a flat tire mid-day on our truck and after my husband left work to put the spare on, I had to bring it in to get the tire fixed, and they not only fixed it IMMEDIATELY, but they put the tire back on so my husband didn't have to after work. Every other time we're here for oil changes or rust sprays we're again met with nothing but incredible service! Thanks Wakefield!
Zero stars. I have been a loyal customer of Wakefield Oil Change Plus for years and regularly bring three vehicles there. I have always had good service in the past, which is why this experience was so disappointing. On my most recent visit, I arrived at 3:50 PM, well before closing. I left work early specifically to get my oil change done. There were five or six vehicles ahead of me, which I expected. I waited patiently. At 4:44 PM, when there were only two cars in front of me and one vehicle in the bay, a staff member came out and told me they would not be able to accommodate me because it would take too long. I asked if there was any way they could accommodate me given that I had already been waiting almost an hour and that they would only have needed to stay approximately 10 to 20 additional minutes to complete my service. I was told no. I understand businesses have posted hours and want to close on time. However, when a customer arrives well before closing and waits in line for a service advertised to take about 10 minutes, it is unreasonable to turn them away after such a long wait. What made this worse was the complete lack of communication. No one came out earlier to inform customers that they might not get through the lineup. Had that been communicated, I could have made other arrangements instead of wasting my time. I asked to speak to a manager. When he came out, he was very blunt and dismissive. He said, “Well you should have been able to count how many cars are in front of you and estimate the time.” I did count. Based on the number of vehicles and the advertised service time, there was more than enough time remaining. I understand that some customers add additional services, but that does not justify telling someone who has already waited nearly an hour that they will not be served. I live in an apartment with no garage, and winter parking conditions are snowy and difficult. Doing my own oil changes is not realistic during the winter months, which is why I rely on businesses like this. After years of loyalty and bringing three vehicles there regularly, this was extremely disappointing. I will not be returning. I went to Great Canadian Oil Change instead, where the service was impeccable. I was greeted properly, kept informed, and even offered coffee and water while I waited. The difference in customer service was significant. Wakefield Oil Change Plus needs to seriously improve how they manage lineups and communicate with customers, especially those who arrive before closing time.
Awesome service from the team. I did an oil change last day and it was completed in a timely manner along with the other checks. The team was so friendly and everything was done responsibly. I strongly recommend Wakefield.
Very friendly and fast! You feel welcome soon as they open the door. Your typical get it done mechanic, greatful for these guys; four people working on a Saturday, that is a great business moto I love supporting. Great job from BC thanks for making my drive safe! We're out of my key fobs battery but kind enough to find me the model number and sent me somewhere else, saving me time and allowing me to get back on the road .. don't know if I was even in there 10 mins for my oil change, take my advice if you don't use this place to get your oil done start doing so. Dogs barked at everyone and got treat they say 10/10