Outstanding Service – Highly Recommended!
I initially brought my Jeep to Lakehead Motors, where the issue was completely misdiagnosed. They recommended unnecessary repairs and even went so far as to glue the spark plug housing instead of replacing it properly. I was genuinely concerned the engine might fail.
Thankfully, I brought my vehicle to Preferred, and the difference was night and day. They accurately diagnosed the problem, fixed it correctly, and charged a fair price. Their customer service was exceptional—friendly, honest, and professional.
I wouldn’t hesitate to recommend Preferred to anyone looking for reliable automotive service. They’ve definitely earned my trust.
Edward Mostow
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June 19, 2025
Hi team. Yes I was impressed with the speed of my oil change service and the fact I was given priority as I had a booked appointment. Appreciated the mechanic report of needed repairs which was factual and timely. Appreciated the integrity of your team as prior experiences at other service stations often left me with extensive list of unneeded repairs, as substantiated by another mechanic. Thanks for that. I will be back.
Sarah Reid
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July 17, 2025
My partner and I were driving back to Toronto from Winnipeg when our car broke down about an hour outside of Thunder Bay. After calling around to several shops (of which were closed or couldn’t see us for days), we were referred to Preferred.
When we called, a kind British man answered and said he’d leave a note to have our car looked at first thing as we’d be arriving there long after close. Sure enough, we got a call 20 minutes after they opened the next morning with a diagnosis. It turned out to be the battery and alternator, which they had in stock and quickly replaced. We were back on the road by noon.
The woman at the front desk was super friendly and kept us updated, and the mechanic who worked on the car came out to explain everything when we picked it up. TOTAL lifesavers. Highly recommend this shop if you need help in a pinch or just want solid service.
samesamasalways - Sam Jay
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May 30, 2025
Everything done as requested. Any extras approved a head of time. Good follow up on one issue. Ryan is my trusted mechanic!
Randy Myers
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July 14, 2025
Awesome experience. Staff was super friendly and extremely knowledgeable about my Subaru. And the price was great!! My first time there, but I will definitely be back.
Our Address
725 May St N, Thunder Bay, ON P7C 3S1, Canada
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Outstanding Service – Highly Recommended! I initially brought my Jeep to Lakehead Motors, where the issue was completely misdiagnosed. They recommended unnecessary repairs and even went so far as to glue the spark plug housing instead of replacing it properly. I was genuinely concerned the engine might fail. Thankfully, I brought my vehicle to Preferred, and the difference was night and day. They accurately diagnosed the problem, fixed it correctly, and charged a fair price. Their customer service was exceptional—friendly, honest, and professional. I wouldn’t hesitate to recommend Preferred to anyone looking for reliable automotive service. They’ve definitely earned my trust.
Hi team. Yes I was impressed with the speed of my oil change service and the fact I was given priority as I had a booked appointment. Appreciated the mechanic report of needed repairs which was factual and timely. Appreciated the integrity of your team as prior experiences at other service stations often left me with extensive list of unneeded repairs, as substantiated by another mechanic. Thanks for that. I will be back.
My partner and I were driving back to Toronto from Winnipeg when our car broke down about an hour outside of Thunder Bay. After calling around to several shops (of which were closed or couldn’t see us for days), we were referred to Preferred. When we called, a kind British man answered and said he’d leave a note to have our car looked at first thing as we’d be arriving there long after close. Sure enough, we got a call 20 minutes after they opened the next morning with a diagnosis. It turned out to be the battery and alternator, which they had in stock and quickly replaced. We were back on the road by noon. The woman at the front desk was super friendly and kept us updated, and the mechanic who worked on the car came out to explain everything when we picked it up. TOTAL lifesavers. Highly recommend this shop if you need help in a pinch or just want solid service.
Everything done as requested. Any extras approved a head of time. Good follow up on one issue. Ryan is my trusted mechanic!
Awesome experience. Staff was super friendly and extremely knowledgeable about my Subaru. And the price was great!! My first time there, but I will definitely be back.