Outstanding Service – Highly Recommended!
I initially brought my Jeep to Lakehead Motors, where the issue was completely misdiagnosed. They recommended unnecessary repairs and even went so far as to glue the spark plug housing instead of replacing it properly. I was genuinely concerned the engine might fail.
Thankfully, I brought my vehicle to Preferred, and the difference was night and day. They accurately diagnosed the problem, fixed it correctly, and charged a fair price. Their customer service was exceptional—friendly, honest, and professional.
I wouldn’t hesitate to recommend Preferred to anyone looking for reliable automotive service. They’ve definitely earned my trust.
Lijoy Cheriyachan
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May 10, 2025
Preferred Auto fell short of my expectations. The staff lacked professionalism, and it seemed like they weren't listening to my needs or concerns. This made it difficult to trust their expertise. Perhaps they can work on improving their customer service skills
Katherine Day Avon
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April 15, 2024
Very pleased with my experience with Preferred Auto. Excellent customer service. Super-Friendly staff.
Preferred Auto provided a tire exchange right from my home (through CAA)
Ari, the gentleman who arrived to put my summer tires on, was polite and very informative.
Will definitely be back to get my winter tires on. Thank you!
Lisa S-K
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September 27, 2024
Had great service. Open and honest about pricing and approvals. Pleasant staff even when emailing about inquires they were super helpful. My bill rather high for all the repairs I had but that's out of all of our control due to part costs, etc. Extra costs due to other parts being needed again not their issue was the cars issue. But again we're open and honest and my car runs so much better and she liked her pampering that day. Thank you and would recommend as they came as a recommendation from a friend. Better than the dealership!!
Peter Cloidt
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November 11, 2024
We had a very positive experience to repair our tire. They sneezed us when other businesses quoted us two weeks or more. Will not hesitate to go back when required. Great staff.
Our Address
725 May St N, Thunder Bay, ON P7C 3S1, Canada
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Outstanding Service – Highly Recommended! I initially brought my Jeep to Lakehead Motors, where the issue was completely misdiagnosed. They recommended unnecessary repairs and even went so far as to glue the spark plug housing instead of replacing it properly. I was genuinely concerned the engine might fail. Thankfully, I brought my vehicle to Preferred, and the difference was night and day. They accurately diagnosed the problem, fixed it correctly, and charged a fair price. Their customer service was exceptional—friendly, honest, and professional. I wouldn’t hesitate to recommend Preferred to anyone looking for reliable automotive service. They’ve definitely earned my trust.
Preferred Auto fell short of my expectations. The staff lacked professionalism, and it seemed like they weren't listening to my needs or concerns. This made it difficult to trust their expertise. Perhaps they can work on improving their customer service skills
Very pleased with my experience with Preferred Auto. Excellent customer service. Super-Friendly staff. Preferred Auto provided a tire exchange right from my home (through CAA) Ari, the gentleman who arrived to put my summer tires on, was polite and very informative. Will definitely be back to get my winter tires on. Thank you!
Had great service. Open and honest about pricing and approvals. Pleasant staff even when emailing about inquires they were super helpful. My bill rather high for all the repairs I had but that's out of all of our control due to part costs, etc. Extra costs due to other parts being needed again not their issue was the cars issue. But again we're open and honest and my car runs so much better and she liked her pampering that day. Thank you and would recommend as they came as a recommendation from a friend. Better than the dealership!!
We had a very positive experience to repair our tire. They sneezed us when other businesses quoted us two weeks or more. Will not hesitate to go back when required. Great staff.